Technical Account Manager , ES - WWPS - US FED
Company: Amazon Web Services, Inc.
Location: Rockville
Posted on: October 4, 2024
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Job Description:
Sales, Marketing and Global Services (SMGS) AWS Sales,
Marketing, and Global Services (SMGS) is responsible for driving
revenue, adoption, and growth from the largest and fastest growing
small- and mid-market accounts to enterprise-level customers
including public sector. The AWS Global Support team interacts with
leading companies and believes that world-class support is critical
to customer success. AWS Support also partners with a global list
of customers that are building mission-critical applications on top
of AWS services. Would you like to join one of the fastest-growing
organizations within Amazon Web Services (AWS) and help customers
of all industries and sizes gain the best value and service from
AWS? AWS Enterprise Support, Technical Account Managers (TAM)
support our customers' creative and transformative spirit of
innovation across all technologies, including Compute, Storage,
Database, Big Data, Application-level Services, Networking,
Serverless, Deployment, Security and more. This is not a sales
role, but rather an opportunity to be the principal technical
advisor and 'voice of the customer' to organizations ranging from
start-ups to Fortune 500 enterprises. The TAM role is not directly
hands on keyboard within the customer's environment for
troubleshooting customer support issues, rather you will work with
appropriate engineers and service teams to see issues through to
resolution. More importantly you will work proactively to help
craft and execute strategies to drive our customers' adoption and
use of AWS services, including EC2, S3, DynamoDB & RDS databases,
Lambda, CloudFront CDN, IoT, and many more. Your technical acumen
and customer-facing skills will enable you to effectively represent
AWS within a customer's environment, and drive discussions with
senior leadership regarding incidents, trade-offs, support and risk
management. You will provide advocacy and strategic technical
guidance to help plan and build solutions using best practices, and
proactively keep your customers' AWS environments operationally
healthy and resilient. The close relationships developed with your
customers will allow you to understand their business/operational
needs and technical challenges, and help them achieve the greatest
value from AWS. This position will require the ability to travel
10% or more as needed. The TAM is the centerpiece of value to our
Enterprise Support customers. If you wish to be at the forefront of
innovation, come join us! About the team
Why AWS? Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the
qualifications and skills listed in the job description, we
encourage candidates to apply. If your career is just starting,
hasn't followed a traditional path, or includes alternative
experiences, don't let it stop you from applying. About AWS
Amazon Web Services (AWS) is the world's most comprehensive and
broadly adopted cloud platform. We pioneered cloud computing and
never stopped innovating - that's why customers from the most
successful startups to Global 500 companies trust our robust suite
of products and services to power their businesses. Inclusive Team
Culture
Here at AWS, it's in our nature to learn and be curious. Our
employee-led affinity groups foster a culture of inclusion that
empower us to be proud of our differences. Ongoing events and
learning experiences, including our Conversations on Race and
Ethnicity (CORE) and AmazeCon (gender diversity) conferences,
inspire us to never stop embracing our uniqueness. Work/Life
Balance
We value work-life harmony. Achieving success at work should never
come at the expense of sacrifices at home, which is why flexible
work hours and arrangements are part of our culture. When we feel
supported in the workplace and at home, there's nothing we can't
achieve in the cloud. Mentorship & Career Growth
We're continuously raising our performance bar as we strive to
become Earth's Best Employer. That's why you'll find endless
knowledge-sharing, mentorship and other career-advancing resources
here to help you develop into a better-rounded professional. BASIC
QUALIFICATIONS - Must be eligible to access and support AWS
GovCloud.
- Bachelor's Degree in Computer Science, Math, or related
discipline, and 2+ years of equivalent work experience or 4+ years
of related work experience.
- 2+ years of technical engineering experience
PREFERRED QUALIFICATIONS - Understanding of the AWS
Well-Architected Framework pillars and ability to properly apply
them to existing or new customer architecture, implementations,
and/or solutions
- Internal enterprise or external customer-facing experience as a
technical lead
- Experience applying technical or operational expertise to
identify, balance trade-offs, and solve difficult challenges
- Professional oral and written communication skills, presenting to
an audience containing one or more executive team member(s)
- Development in a distributed systems environment
- Experience in Informational Technology operations
- Experience in a 24x7 operational services or support
environment
- Experience with AWS services and/or other cloud offerings Amazon
is committed to a diverse and inclusive workplace. Amazon is an
equal opportunity employer and does not discriminate on the basis
of race, national origin, gender, gender identity, sexual
orientation, protected veteran status, disability, age, or other
legally protected status. For individuals with disabilities who
would like to request an accommodation, please visit
Keywords: Amazon Web Services, Inc., Suffolk , Technical Account Manager , ES - WWPS - US FED, Executive , Rockville, Virginia
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