Team Coordinator - Telecommunication

Company: Sentara Health
Location: Norfolk
Posted on: October 7, 2024

Job Description:

City/State
Norfolk, VA

Overview

Work Shift
Second (Evenings) (United States of America)

2nd Shift - 2pm-111pm Monday through Friday with on call rotation (approximately once per month). Having to go into the office for weekend calls is extremely rare, most issues can be resolved over the phone.

Supervises the daily operation of the Communication Assistants and the Physicians Liaisons. The Team Coordinator provides direction to a team; hires, terminates and evaluates staff; prepares employee schedules; maintains employee records for attendance and performance; provides daily monitoring, coaching and feedback to staff. The Call Center Team Coordinator analyzes performance using state of the art communication technologies such as CMS, ACD as well as other monitoring tools. Identifies opportunities for improvement, recommends solutions, and implements recommendations to maximize effectiveness of the team. Arranges for and conducts team meetings and training.

Bachelor's Level Degree preferred.

Understanding of Hospital departments/units and the health care profession preferred. Call reporting applications preferred.

HS Diploma Required.

2 years of Call Center experience required.

2 years of Supervisory experience required.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

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Job Summary

Supervises the daily operation of the Communication Assistants and the Physicians Liaisons. The Team Coordinator provides direction to a team; hires, terminates and evaluates staff; prepares employee schedules; maintains employee records for attendance and performance; provides daily monitoring, coaching and feedback to staff. The Call Center Team Coordinator analyzes performance using state of the art communication technologies such as CMS, ACD as well as other monitoring tools. Identifies opportunities for improvement, recommends solutions, and implements recommendations to maximize effectiveness of the team. Arranges for and conducts team meetings and training.

Bachelor's Level Degree preferred. Understanding of Hospital departments/units and the health care profession preferred. Call reporting applications preferred.

Qualifications:

HS - High School Grad or Equivalent (Required)

Call Center, Supervisory

Skills

Active Learning, Active Listening, Communication, Coordination, Critical Thinking, Judgment and Decision Making, Leadership, Mathematics, Mgmt of Staff Resources, Microsoft Excel, Microsoft Word, Monitoring, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Troubleshooting, Writing

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.

Keywords: Sentara Health, Suffolk , Team Coordinator - Telecommunication, IT / Software / Systems , Norfolk, Virginia