L1 IT Support Technician

Company: VirtualVocations
Location: Newport News
Posted on: November 7, 2024

Job Description:

A company is looking for an L1 IT Support Technician to provide technical support and enhance user experience.

Key Responsibilities:

Provide Level 1 technical support to users, addressing queries and issues
Log, dispatch, track, escalate, and follow up on support tickets
Contribute to the knowledge base and documentation for IT support resources

Required Qualifications:

Minimum 2-3 years of experience in remote IT support or a similar role
Proficient in Windows 10/11 and macOS administration
Strong experience with Microsoft 365 services and Google Workspace
Hands-on experience with Entra ID (formerly Azure Active Directory)
Familiarity with the ITIL framework and basic networking concepts

Keywords: VirtualVocations, Suffolk , L1 IT Support Technician, Professions , Newport News, Virginia

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